It’s tough being an adult these days…
Debt payments, car repairs, college bills, and home maintenance can be expensive and scary. There’s nothing I hate more than unexpected repairs bills on my home, or anywhere else.
So when one of your appliances breaks down, the last thing any us want is some giant repair bill.
The appliance repair industry has two pricing models that are commonly used when they arrive at your home.
The first billing method is called “time and materials”.
This is exactly what it implies; you pay for the time it takes to complete the repair along with any parts or materials required.
One big problem – you don’t know until the tech is finished exactly what your total bill will be.
This is a recipe for failure for you, the technician and his employer. Your final bill may be $150, or it could be $550. Problem is, you won’t know until it’s too late.
The second model is flat rate, also known as upfront pricing.
This too, is descriptively named. Under flat rate pricing, technicians charge a fee to come to your home and perform a thorough diagnostic. Then, you are quoted the repair and given a fixed price including all labor and materials to repair your appliance and get life back to normal.
You can approve the repair or just pay the diagnostic fee and we part friends.
Only upon your approval does the repair commence. And, if it takes longer than expected, it’s our problem, not yours.
Flat rate pricing is preferred by our appliance repair customers
And, for obvious reasons. We complete the diagnosis and tell you exactly what needs to be done and how much it will cost. If you have us complete the repair we waive the diagnostic fee so there is no double billing. We make sure that the prices we quote are fair and competitive so you don’t feel like, well, you just got back from the cleaners.
The problem I’ve had from day one with the time and materials model is that the customer can be easily taken advantage of with an inflated repair bill. Worse yet, once completed, you feel obligated to pay no matter what.
This, of course, can lead to unhappy clients…
… And, little to no repeat business in the future.
Nobody wants to be taken advantage of. We think you’ll prefer the way we do business as its fair and practical for everyone involved. Plus, it keeps my company and service advisors honest because we want to earn your business each time you need us. Ridiculous prices certainly won’t get us there.
Our up-front pricing takes into account our overhead costs (which we strive to keep to a minimum) including insurance, payroll and employee benefits, vehicles expenses and repairs (see, it’s that unexpected repair thing again), rent, utilities and the costs of doing business here in Greater Tucson.
Our customers tell us our prices are fair and reasonable
And, they love the way we treat them throughout the entire process.
Well, give us a call when you need us and we will be right there. We answer our phone nights, holidays, and weekends, 24/7/365.
P.S. If you do need appliance repair anywhere in Tucson today, mention this article and my technical advisor will take $74 off your bill, no matter what.
You can reach us at (520) 888-7039